Shipping policy

Shipping Policy

Thank you for choosing Gem Club. We strive to provide a reliable, discreet, and fully insured shipping experience across Australia so you can receive your natural gemstone jewelry with complete confidence. Please review our shipping policy details below.

1. Shipping Fees

We proudly offer Free Standard Insured Shipping with signature-on-delivery protection on all eligible gemstone rings, opal pendants, bracelets, and fine jewelry accessories delivered across Australia. There are no hidden handling fees or unexpected surcharges added at checkout.

2. Order Processing Time

  • Each gemstone piece undergoes bezel seat security checks, metal hallmark audits, surface polish inspections, and tamper-evident gift boxing prior to dispatch.
  • Processing Time: 1 - 3 business days (Monday to Friday, excluding Queensland public holidays).
  • Orders placed over weekends or observed national holidays will begin processing on the following business day.

3. Estimated Delivery Time

  • Transit Time: 7 - 14 business days across Australian metropolitan and regional delivery zones via tracked, signature-required courier networks.
  • Please note that transit times are carrier estimates and may vary slightly depending on your state destination, remote regional postal routes, seasonal freight volume peaks, and courier security handling for insured jewelry parcels.

4. Discreet Cushioned Packaging & Order Tracking

To safeguard delicate natural opals and precious metal finishes from transit impact or theft, all Gem Club orders are dispatched in plain, unmarked outer shipping cartons with zero jewelry branding on the exterior label. Inside, your piece is secured inside a velvet-lined keepsake box with anti-tarnish strips and gemstone origin documentation. Once your package has been dispatched, a shipment confirmation email containing a carrier tracking number will be sent to the email address provided at checkout. You can use this tracking number to monitor your shipment online.

5. Delays and Exceptions

While we make every effort to ensure timely delivery, unexpected external delays may occasionally occur due to extreme weather disruptions, regional transport hub backlogs, or rail/road freight interruptions. Gem Club is not liable for external carrier delays, but our support team will actively assist you in tracking your parcel to resolve any delivery issues.