Contact information
Contact Us
If you have questions regarding our natural opal and sapphire origins, Australian letter ring sizing, 18K gold vermeil care, opal hydration and cleaning maintenance, order status, insured shipping, or returns, our jewelry concierge team is ready to assist. We respond to all inquiries within 24 to 48 business hours.
| Store Name: | Gem Club |
| Website: | gemclub.shop |
| Email: | support@gemclub.shop |
| Phone: | +61 7 5450 6100 |
| Business Address: | 31 Surfrider Place, Mudjimba QLD 4564, Australia |
| Support Hours: | Monday to Friday: 9:00 AM – 5:00 PM (AEST) |
Important Note: The physical address listed above is dedicated to corporate administrative operations only. Due to high-value gemstone vault protocols, gemological refraction testing benches, and specialized warehouse receiving workflows, please do not dispatch returned rings, pendants, or parcel packages to this address without obtaining an authorized return warehouse address and an official RMA number from our support team first.